Poker Customer Service Ratings
Most poker sites offer great customer service and support, but a few companies have gone above and beyond to offer a pleasant and efficient support team. We have called/emailed every major poker room's support team to see how they stacked up. All of the below poker sites are guaranteed to have top notch customer service teams, and will resolve any issues you have immediately:
Full Tilt Pokeris #1 in terms of customer support, as they have a friendly and efficient support team. At the moment Full Tilt only offers email support, but they are extremely quick with their responses and offer fifteen email addresses for specific problems. This lets you instantly get in touch with the right person.
We have tested out Full Tilt's email team, and have to say that we have been pleasantly surprised with their fast response time and quality answers. If you email the Full Tilt support team, you can expect a response within an hour, and often times if you have an urgent problem you will receive a reply in a matter of minutes.
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PokerStars is highly ranked in several of our poker site toplists, and their customer support team is no exception. Although PokerStars only offers email support, the email representatives are extremely fast and always handle your problem instantly.
One example of this is when players are deep in a tournament and decide they would like to chop the remaining prize pool. To solve this, you send an email to PokerStars' support team with the subject "URGENT". Explain what tournament you are in, and that the players would like to chop. Within minutes a PokerStars rep will be at your table to arrange the chop.
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Titan Poker also has a great customer service team, and unlike the rooms above, Titan offers toll free phone support around the clock. If you would rather send an email, you can choose from multiple support email addresses based on your problem. For example, if you are having trouble depositing you can email the Titan Poker Cashier support team and get help right away.
Titan also won a prestigious award in both 2006 and 2007 - the Gambling Online Magazine's Gold Award for Customer Service in the online gaming market.
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Other Poker Sites with Great Customer Service
Many poker rooms have stellar customer service, but the three rooms above really stand out. However, as long as you stay at a poker room that is established and has a good reputation, you can be sure that they have good support. The only time you need to get concerned is if you are playing at a new poker room, or one that doesn't have a great reputation. In that case I would do more research before depositing money at the site.
What Makes a Great Poker Support Team
In case you were wondering how we determined the above rankings, we took into account a variety of factors and scores, all of which are listed below:
- Response Time for Emails
- Live Chat? Yes or No
- Toll Free Phone? Yes or No
- English Speaking Representatives that We Could Understand? Yes or No
- Specific Departments to Handle Specific Inquiry Types? Yes or No
- Overall Friendly Demeanor? Yes or No
Even though PokerStars and Full Tilt Poker did not offer Live Chat or Phone Support, their email support team was so efficient and effective that we had to give them the top two spots.
What Could Go Wrong?
If you are a new online poker player, you might be wondering why a good customer service team is so important. Well, here are a few scenarios where you would want a knowledgeable support rep to help you out:
Depositing/Withdrawing
The first time you deposit at a poker site you may get a little confused, because there are so many deposit options, restrictions, and fees. A good customer service team will help you decide on the best deposit option, and walk you through every step in the process. Also, when it is time to withdraw money, a good customer service team will instantly process your withdrawal and ensure that the money is sent to the right person/address.
Bonus Trouble
Some poker bonuses are very confusing, as they have several clearing requirements and restrictions. We wish poker sites would simplify their bonuses, but until that happens you can rely on a good support team to help you understand what you need to do to clear your bonus.
Tournament Chops
Poker players often wish to chop the prize pool at the end of a big poker tournament. The only way to do this is by contacting customer support and requesting that a service representative comes to your tournament table and handles the chop. The best service teams can handle chops in mere minutes.