Poker Customer Service Ratings

Most online poker rooms offer great customer service and support, but a few companies have gone above and beyond to offer a pleasant and efficient support team. We have called/emailed every major poker room's support team to see how they stacked up. All of the below poker sites are guaranteed to have top notch customer service teams, and will resolve any issues you have immediately:

Rank Poker Site Bonus Referral Code Learn More
1. IgnitionPoker Accepts US Players 100% up to $1000 n/a - use link Ignition Poker
2. Bet Online Poker 25% Instant Bonus n/a - use link BetOnline Poker

Bet Online Accepts USA Players

Other Poker Sites with Great Customer Service

Many poker rooms have stellar customer service, but the three rooms above really stand out. However, as long as you stay at a poker room that is established and has a good reputation, you can be sure that they have good support. The only time you need to get concerned is if you are playing at a new poker room, or one that doesn't have a great reputation. In that case I would do more research before depositing money at the site.

What Makes a Great Poker Support Team

In case you were wondering how we determined the above rankings, we took into account a variety of factors and scores, all of which are listed below:

  • Response Time for Emails
  • Live Chat? Yes or No
  • Toll Free Phone? Yes or No
  • English Speaking Representatives that We Could Understand? Yes or No
  • Specific Departments to Handle Specific Inquiry Types? Yes or No
  • Overall Friendly Demeanor? Yes or No

Even though PokerStars and 888 Poke did not offer Live Chat or Phone Support, their email support team was so efficient and effective that we had to give them the top two spots.

What Could Go Wrong?

If you are a new online poker player, you might be wondering why a good customer service team is so important. Well, here are a few scenarios where you would want a knowledgeable support rep to help you out:

Depositing/Withdrawing

The first time you deposit at a poker site you may get a little confused, because there are so many deposit options, restrictions, and fees. A good customer service team will help you decide on the best deposit option, and walk you through every step in the process. Also, when it is time to withdraw money, a good customer service team will instantly process your withdrawal and ensure that the money is sent to the right person/address.

Bonus Trouble

Some poker bonuses are very confusing, as they have several clearing requirements and restrictions. We wish poker sites would simplify their bonuses, but until that happens you can rely on a good support team to help you understand what you need to do to clear your bonus.

Tournament Chops

Poker players often wish to chop the prize pool at the end of a big poker tournament. The only way to do this is by contacting customer support and requesting that a service representative comes to your tournament table and handles the chop. The best service teams can handle chops in mere minutes.

More Online Poker Toplists: